I have an SBB half-fare travel card, am I entitled to a discount on the HORIZON Card ?

No, the price of the HORIZON Card was established by taking into account all situations in order to be simple and attractive to everyone

Is there a discount for students or seniors?

No, the price of the HORIZON Card was established by taking into account all situations in order to be simple and attractive to everyone.

I have a CGN shareholder card; am I entitled to a discount?

No, the price of the HORIZON Card was established by taking into account all situations in order to be simple and attractive to everyone.

The HORIZON Card gives access to 1st class, which is something I don't need – is there a cheaper, 2nd class option?

No, the price of the HORIZON card has been defined taking into account 2nd class fares.

Can I temporarily suspend the HORIZON Card or cancel it early and receive a pro rata refund?

No, the price of the HORIZON Card was established by taking all situations into account in order to be simple and attractive to everyone.

I travel by bike; is there a solution for this?

Yes, there is a CGN day ticket for bikes at a price of 14.00 CHF.

Is there a discount for families?

As a HORIZON cardholder, you may purchase one or more 1st class day passes for children for CHF 10 per pass (max. 8 per day). These are only valid with the HORIZON cardholder and can be purchased at the ticket offices and on board the ships upon presentation of the HORIZON card. It is also possible to buy a HORIZON card for children at the standard price.

Can I travel with my dog?

Yes, we accept dogs on our boats. They pay a half-fare 2nd class ticket and can be carried in 1st class as well. However small dogs (up to 30 cm at the withers) and carried in a basket or other suitable container can travel with you free of charge. It is also possible to buy a HORIZON card for dogs at the standard price, valid only with the HORIZON card holder.

The winter offer isn't the same as the summer offer in terms of lines and schedules – is it possible to have a seasonal HORIZON Card that's cheaper?

No, the price of the HORIZON Card was established by taking seasonality into account in order to be simple and attractive to everyone.

Is the HORIZON card valid for special events?

No, the HORIZON card is valid on all scheduled cruises regardless of the on-board entertainment except on the CGN-Mobility lines N1 (Lausanne-Evian), N2 (Lausanne-Thonon/Morges-Thonon) on weekdays and N3 (Nyon-Yvoire/Nyon-Nernier-Yvoire) on weekdays at peak times (before 9.30 a.m. and after 4.00 p.m.) Note that on-board catering must be paid for separately, however you will need to pay the same additional charge as passengers who hold a CFF GA annual travelcard. That said, crossings affected by special events are excluded from the offer (Naval Parade, Fondue Festival cruises, etc.). On our website, there is an indication next to each specific product telling you whether or not the HORIZON card is applicable.

Why is the HORIZON card not valid on the CGN-Mobility lines N1 (Lausanne-Evian), N2 (Lausanne-Thonon/Morges-Thonon) on weekdays and N3 (Nyon-Yvoire/Nyon-Nernier-Yvoire) on weekdays at peak times (before 9.30 a.m. and after 4 p.m.)?

The HORIZON card is intended to promote tourism for people living in the region, with which you can take advantage of all scheduled tourist cruises as well as the cross border shuttles on weekends. During the week, the CGN-Mobility lines N1 (Lausanne-Evian), N2 (Lausanne-Thonon/Morges-Thonon) are considered as pure transport lines, subsidised by both countries. During weekday peak hours (before 9.30 a.m. and after 4 p.m.), the N3 (Nyon-Yvoire/Nyon-Nernier-Yvoire) is also considered as a pure transport line, subsidised by both countries.

As a HORIZON cardholder, am I guaranteed a seat on board, particularly on beautiful summer days when this offer could lead to overcrowded boats?

Our experience leads us to believe that this situation is very unlikely. However, we cannot guarantee a seat on board if this does occur, according to our General Terms and Conditions of Sale.

If there are no places left on the boat, can I request a refund / reimbursement?

No, the HORIZON card does not guarantee you a place on board, either in 1st class or in 2nd class. No refunds or reimbursements whatsoever may be requested.

What should I do in the event of accident/injury?

Passengers may request a pro rata refund if illness/accident prevented them from using their travelcard for at least 30 consecutive days in an individual case, all within its period of validity. This refund may be requested no more than 30 days after the travelcard has expired unless the passenger's inability to travel is certified beyond the end of the validity period. In all cases, they are required to provide a medical certificate stating their "inability to travel" in order to claim a refund. To this end, the medical certificate, travelcard and bank details should be sent to CGN SA Customer Service, Rhodanie 17, P.O. Box 390, 1000 Lausanne 1. Formula for calculating refunds: (Price paid x number of days not used) / 365.

What happens if the person holding the subscription passes away?

Please send us the death certificate, the subscription and your banking details to: Service clientèle CGN SA, Rhodanie 17, case postale 390, 1000 Lausanne 1. How the reimbursement is calculated: (Price paid x number of days not used) / 365. For the family deal, the subscription remains valid for the other holders and no reimbursement is made.

I can no longer use my travelcard (living abroad or another reason). Can I receive a refund for it?

No, the HORIZON Card constitutes a unique initial offer, at a simple and attractive rate, which cannot be subdivided during the calendar year in which it is valid.

The HORIZON card is valid on the N1/N2/N3 lines on weekends and on public holidays. It is also valid on weekdays on the N3 between 9.30am and 4pm. What are the public holidays?

The public holidays are: 01-02.01.24, 29.03.24, 01.04.24, 09.05.24, 20.05.24, 01.08.24, 16.09.24, 25.12.24.

Does my excursion have to include a boat journey in order to enjoy discounts with your partners?

No, you simply have to present your HORIZON Card at the ticket windows of our partners (not applicable to the SwissPass format).

Can I order tickets online from your partners using the HORIZON Card discount?

No, not with this initial offer; you must present your HORIZON Card at the ticket windows of our partners (not applicable to the SwissPass format).

Are the discounts shown for your partners guaranteed?

For the 2024 calendar year, yes, subject to other conditions specific to our partners.

What is the process to get a 10% discount at the CGN La Boutique store?

A 10% discount will be granted for all purchases at the CGN La Boutique store at the ticket offices and on board the boats in 2024 upon presentation of your HORIZON card (not applicable to the SwissPass format). Not available on www.cgn.ch.

Do I get a free coffee as soon as I come on board?

No, coffee or a hot drink will only be offered to you after you have ordered a dish of the day or a menu from Café Léman, valid in 2024. To do this, you must present your HORIZON card to the waiter (not applicable to the SwissPass format).

If I do not take up on this offer between 1 October 2023 and 31 January 2024, can I still buy a card during 2024?

No, it won’t be possible to buy the HORIZON card during the year.

What 1st class advantages does it offer me?

Depending on the boats, access to the upper deck as well as more space on the outdoor decks.

My HORIZON Card was lost/stolen; what should I do?

Please inform CGN by phone or email to obtain a replacement copy at a cost of 30.00 CHF. Should the original travelcard be found, it must be returned to CGN.

I forgot my card; what happens now?

You will have to purchase a ticket at the current rate for the journey made. No refunds may be requested.

When ticket inspectors ask to see my HORIZON card, can I just show them a photocopy or photo of it?

No, only the physical card (Horizon card or Swisspass) itself will be valid.

My card is damaged; can you replace it for me?

Yes, please contact CGN by phone or email to obtain a replacement copy for a fee.